Real estate developer M3M has denied a Gurugram Trump Towers resident’s claim that he was placed under “house arrest” after being prevented from moving furniture into his apartment, saying the account circulating on social media is “misleading” and misrepresents the facts. The resident, Varun Suhag, said he took possession of his 36th-floor apartment in Trump Towers, Sector 65, on August 27 and expected a smooth move into his new home.
In a video posted on X on Sunday, Suhag alleged that the developer’s staff stopped delivery agents, visitors, personal vehicles and goods from entering his apartment. He also claimed that the lift call button for his floor had been disabled, forcing his family to contact the building’s helpdesk whenever they needed to use the elevator, often resulting in waits of 30 to 40 minutes. Suhag raised concerns about possible health risks, noting that he lives with his elderly mother, who has a heart condition, and his one-year-old child, both of whom could require urgent medical attention.
Responding to the allegations, M3M said the resident and his family were never restricted from leaving their apartment or accessing common areas. The company said the tower’s lifts remained operational and could be called from other floors, the apartment is served by two main elevators, and both staircases designated as fire and emergency exits remained accessible at all times. M3M added that no emergency or safety facility was restricted.
The developer described the lift arrangement as a security and access-control measure applied uniformly to apartments that were yet to be occupied. It said that with more than 200 workers entering the tower each day for interior fit-out works, floor-level lift calling was enabled only for apartments already occupied to regulate the movement of workers and protect the safety and privacy of resident families. M3M said Suhag had been informed of the arrangement through an email dated October 3, 2026, and that direct lift access to his floor had since been activated, a development Suhag acknowledged in his video.
“It is unfortunate that a standard security measure, put in place to protect residents during active fit-out works, has been portrayed as confinement,” the company said. Suhag’s post had gone viral on X, amassing more than two million views and triggering an online debate. On Monday, he posted another video responding to claims that he had unrestricted lift access, showing him taking a lift down from his floor and then walking a few metres to another elevator that does not serve any upper floors. He also alleged that videos circulating in support of the developer’s position were paid posts, calling them “false narratives” and urging the government to investigate the matter.
Original Source: https://www.ndtv.com/india-news/misleading-m3m-responds-to-gurugram-trump-towers-residents-house-arrest-claim-12276437#publisher=newsstand
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Publish Date: 2026-11-03 16:24:00
