Delta Strikes Back: Furious Lawsuit Against CrowdStrike After Disruptive IT Outage Grounds Flights
At Los Angeles International Airport, passengers line up at the Delta Air Lines baggage claim on July 24, 2024, due to ongoing baggage issues. In a related development, Delta has filed a lawsuit against security software company CrowdStrike in Georgia, accusing it of breach of contract and negligence over a faulty software update that caused a major outage. This incident affected computers running Microsoft Windows, grounded thousands of flights, and resulted in a $380 million revenue drop and $170 million in additional costs for Delta.
Delta argues that CrowdStrike’s inadequate testing and deployment of the update, despite the airline disabling automatic updates, led to significant disruptions. The airline asserts CrowdStrike bypassed crucial testing protocols, attributing the global incident to this oversight. CEO Ed Bastian insists on full compensation for the damages. While CrowdStrike CEO George Kurtz has apologized, offering to change preventive measures, Delta remains unsatisfied, claiming the company is deflecting blame from its outdated IT infrastructure. As a consequence, CrowdStrike has revised its annual financial outlook. Despite discussions at a September summit about improving cybersecurity, Delta has opted for legal action to seek redress.
Original Story https://www.cnbc.com/2024/10/25/delta-suit-against-crowdstrike-after-it-outage-caused-cancellations.html
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